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FAQ's
& Customer Service
Q: How can I
contact you?
A: Click here:
contact-us
Q: What number
should I call if I'm not in the United States?
A: Our phone number for international callers is 561-989-9717.
Q: What if I
just want to speak to a human at Discount-Hotels-Cheap-Reservations.com?
A: Call us at 1-866-826-9330. We are open for business 8 a.m. to
12 a.m., 7 days a week for your convenience.
- Hotel
reservations, including cancellations and modifications, press 1
- Customer
service, press 2
- Full-service travel agent
services, including air, car, cruise, or group reservations,
press 3
- To repeat the menu press 4
Q: How do I cancel a reservation?
A: The easiest way is to cancel online with our new and improved
cancellation interface. Please go to cancellation
form .
If you are canceling a pre-paid reservation, please note that we
will refund 100% of the reservation less a $20 reservation
cancellation fee. Please note that different hotels have different
cut-off dates for cancellation. Failure to comply with the hotel
cut-off date may result in an additional one-night no-show penalty
fee.
Q:
How do I register a complaint or request a refund?
A: You must formally register a complaint or request a refund
via telephone 1-866-826-9330
and a live agent, or via email (Support@Discount-Hotels-Cheap-Reservations.com)
within 60 days of your checkout. Requests beyond 60 days will not be
honored, nor replied to.
Q:
Is my credit card number safe?
A: Discount-Hotels-Search has the utmost respect for your
privacy and security. We never divulge any of your account
information to anyone without your express authorization. For added
security, we require that you log in using secure mode. We are very
confident about the Internet security provided by Netscape's Secure
Sockets Layer protocol (SSL). The security features built into
Netscape Navigator, Internet Explorer and AOL 3.0 (Mac and PC), as
well as the Netscape Enterprise Server, protect your Internet
communications with: server authentication (thwarting impostors);
privacy using encryption (thwarting eavesdroppers); and data
integrity (thwarting vandals).
Q:
Why doesn’t Discount Hotels & Cheap Reservations accept my
credit card?
A: For your protection, Discount Hotels & Cheap Reservations
requires the billing address of the credit card you’re using in
addition to the credit card number. Also when you enter your credit
card and billing information, please make sure the address and zip
or postal code are correct.
Q:
What am I responsible for in regards to using this site and its
related information?
A: The capability of this site, and the information accessible,
is without any warranty of its performance, accuracy, completeness,
merchantability, good and workmanlike service or fitness for any
particular purpose, and the user accessing such information agrees
to waive any and all warranties with respect to same.
Access to this site and use of the
information contained thereon and/or the use of a credit card or
other debit device or the creation of any liability or obligation in
connection with the access to or use of the site is at the user's
sole risk.
By proceeding to access and/or use
this site and the information contained beyond this page, user
hereby acknowledges and agrees to the term of usage set forth
herein, assumes all risk of such usage and hereby waives any and all
liabilities and damages which may arise out of or is in any way
connected with user's access to or use.
In the event you do not agree to the
above and foregoing terms of usage, you are not authorized to access
or use the information and you must exit from this site.
Q:
Which credit cards may I use?
A: Visa, MasterCard, American Express and Discover.
Q:
How do I know if my reservation is confirmed?
A: We’ll send you a confirmation email immediately after you
complete your reservation. Your confirmation email will include
reservation dates, hotel room rate, and rebate information.
Q:
Why do some searches display properties with a red Hot Rate button?
A: These properties represent special
discounted properties available only at Cheap Hotels & Discount
Reservations.
We negotiate extremely
favorable rates for you and request that you pre-pay
for these reservations at time of booking.
Q:
Why must I pre-pay for these special prices?
A: Cheap Hotels & Discount Reservation has reserved these
rooms in advance at these very special rates, and we need to be paid
in advance so that we can continue to offer these great rates to our
customers.
Q:
How can I get a receipt for my stay?
A: Generally you will receive an itemized receipt from the hotel
at departure. If you stayed at a discounted pre-paid room you will
need to use your confirmation email as a receipt for the room booked
and paid in advance by credit card. In this case you will only get
an itemized receipt for incidental charges on departure from the
hotel.
Q:
Why do I see a lower rate than the rate that I booked?
A: Rates change all the time. Booking far in advance may result
in rate changes near the time of your existing reservation. We do
not have the ability to modify a reservation to change to the lower
rate. For Cheap Hotels & Discount Reservations special
discounted-rate properties you may cancel and re-book, however we
will charge you the $20 cancellation fee. For all other properties
with regular rack rates you will be bound by the hotel restrictions
with regards to cancellation and re-booking.
Q:
Who do I contact if I have a general question?
A: For questions not answered above, please contact our Customer
Service department. Live customer service help is available from 10
a.m. to 6 p.m., 7 days a week. Please call 1-866-826-9330 and press
2 at the prompt. Please pardon us during peak periods as the phone
may be busy. Leave a message and we’ll get back to you promptly.
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